Effective Date: 01-Jan-2025
GO MAX GEAR LLC
🌐 www.gomaxgear.com
At GO MAX GEAR, we want you to be completely satisfied with your purchase. If something isn’t right, we’re here to help. This policy explains how we handle returns, exchanges, and refunds depending on the type of item you purchased.
🔄 Returns & Exchanges (Standard Non-Custom Products)
We accept returns and exchanges for both defective and non-defective products, subject to the conditions below.
Return & Exchange Window
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Requests must be made within 14 days of delivery
Product Condition
To be eligible, items must be:
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New, unused, and unwashed
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In original condition and packaging
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With all tags, accessories, and labels intact
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Accompanied by proof of purchase (order number or receipt)
⛔ Requests made after 14 days of delivery will not be accepted unless the item is defective or incorrect.
📦 Return Method & Shipping
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Return Method: By mail
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Return Shipping Label: Customer responsibility
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We recommend using a trackable shipping service
Shipping Cost Exceptions
Return shipping costs will be covered by GO MAX GEAR if:
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The item is defective
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The wrong product was sent
🔁 Exchanges
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Exchanges are accepted for eligible items within 14 days
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Replacement items will be shipped once the original item is received and inspected
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Exchanges are subject to product availability
❌ Restocking Fees
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No restocking fees are charged on approved returns or exchanges
🧵 Non-Returnable & Made-to-Order Items
The following items cannot be returned or refunded:
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Customized or personalized gear
(e.g., printed logos, embroidered names, custom designs) -
Items marked “Final Sale”
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Limited-edition, pre-order, or made-to-order products
Exception
If a customized or made-to-order item is defective or incorrect, we will provide a resolution.
⚠️ Damaged, Defective, or Incorrect Items
If you receive an item that is:
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Damaged
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Defective
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Incorrect
Please contact us within 7 days of delivery and provide:
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Order number
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Description of the issue
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Clear photos of the product
After review, we may offer:
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A replacement at no cost
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A full or partial refund
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Store credit
💳 Refund Processing
Once your return is received and inspected:
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You’ll be notified via email
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Approved refunds are processed within 5 business days
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Refunds are issued to the original payment method
⏳ Depending on your bank or card provider, funds may appear within 7–10 business days.
If you haven’t received your refund after 10 business days:
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Check with your bank or payment provider
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Contact us
🚫 Items Not Eligible for Return
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Gift cards
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Customized or made-to-order products
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Worn, washed, or altered items
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Unauthorized returns sent without approval
📬 Return Instructions
Please do not send items back without contacting us first.
Once approved, we will provide:
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Return authorization
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Correct return address
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Shipping instructions
📞 Contact Information
GO MAX GEAR LLC
5830 E 2ND ST, STE 7000 #23001
Casper, WY 82609
GO MAX GEAR reserves the right to refuse any return that does not meet the above conditions.
